Unleashing the power of artificial intelligence in Islamic banking: A case study of Bank Syariah Indonesia (BSI)

Issa Hamadou (1) Aimatul Yumna (2) Hawaou Hamadou (3) Mamadou Salieu Jallow (4)
(1) Indonesian International Islamic University , Indonesia
(2) Universitas Islam International Indonesia , Indonesia
(3) University of Maroua, Cameroon
(4) Indonesian International Islamic University, Indonesia

Abstract

This research examines the challenges and opportunities of AI integration in Islamic banks through a case study of Bank Syariah Indonesia. A qualitative method was applied using an interview approach. Four experts from the IT division of Bank Syariah Indonesia were interviewed. The results suggest that AI applications offer potential benefits such as automation, improved decision-making and efficiency, customer recommendations, and enhanced customer experience. However, the challenges of AI integration include implementation costs, cyber security risks, Shariah compliance, and ethical issues. The research recommends that stakeholders in Islamic banks invest more in cybersecurity and educate their customers about the importance and usage of AI technology. Additionally, the research suggests that the government implements policies related to the ethical regulation of AI technology. Future research should provide comparative analysis and use a mixed-method approach to better understand the challenges and opportunities of AI integration in Islamic banks.

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Authors

Issa Hamadou
hamadouissa16@gmail.com (Primary Contact)
Aimatul Yumna
Hawaou Hamadou
Mamadou Salieu Jallow
Author Biographies

Issa Hamadou, Indonesian International Islamic University

Issa Hamadou, Universitas Islam International Indonesia (UIII), Depok, Indonesia, email: hamadouissa16@gmail.com

Aimatul Yumna , Universitas Islam International Indonesia

Aimatul Yumna, Universitas Islam International Indonesia (UIII), Depok, Indonesia, email: aimatul.yumna@uiii.ac.id

Hawaou Hamadou, University of Maroua

Hawaou Hamadou, University of Maroua, Maroua, Cameroon, email:  hawaoudaly413@gmail.com

Mamadou Salieu Jallow, Indonesian International Islamic University

Mamadou Salieu Jallow, Universitas Islam International Indonesia (UIII), Depok, Indonesia, email: mamadou.salieu@uiii.ac.id

Hamadou, I., Yumna , A., Hamadou, H., & Jallow, M. S. (2024). Unleashing the power of artificial intelligence in Islamic banking: A case study of Bank Syariah Indonesia (BSI). Modern Finance, 2(1), 131–144. https://doi.org/10.61351/mf.v2i1.116

Article Details

Institutional quality and Islamic financial development

Mansur Muhammed, Abubakar Jamilu Baita, Tufail Hussain
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